It’s the Last-miler on whom rests the responsibility of making your company’s strategy come alive. All the investments you have made in your factories, brands, supply chain come good only if this Last-miler is able to do a good job!
You need to Equip your Last-miler with a Company-Unique Way of Selling differently and consistently. And, Equip her Supervisor with a Way to Train; and Way to Coach on-the-job.
- Your company-branded Way of Selling in a made-for-you Training Film for the Last-miler
- A Train-the-Trainer Program for Supervisors
- A Way of Coaching for Supervisors to coach their Last-milers
Make your Company self-sufficient in a simple, sustainable way. You make a one-time investment which makes an External Trainer redundant for years
You have a Sales hierarchy, but it is not delivering enough! Your Sales Team’s efforts do not seem synchronized, decisions and actions are taken ad-hoc. And, there’s a ‘domino play called follow-up. Questions are being asked as to “What does the Middle Management do?” Is it doing what it should be doing?
You want to Ensure Your Sales Management Delivers!
If the only person selling is the Last-miler, what should the rest of the hierarchy inside the company do? Simple! Remove impediments, free the passage to empower the Last-miler
For this, you need a Company-specific Sales Team Ways of Working (WoW) that aligns the Sales hierarchy to the Last-miler’s needs. And, gives each Role-holder complete clarity on her role and how to go about it to Make Execution happen.
For each Role-holder in the Sales Hierarchy—Sales Head to the Last-miler—the Role Purpose, Deliverables (Effort and Result Measures), Way to Deliver, Role KASH (Knowledge, Attitudes, Skills, Habits), Day-Week-Month-Quarter in the life of the Role-holder, co-ordinated with all other roles. In just a One-pager for each Role!
With a WoW, nobody in Sales can ever again claim he did not know what is expected of him! With a WoW, nobody in Sales can ever again claim he did not know what is expected of him!
Are your Dealership Sales Teams fully following your SOPs to provide a seamless customer experience? Are your SOPs simple enough to follow? Are they good enough for a seamless customer experience?
SOPs in most companies are created with a manufacturing mindset. To Salespeople, they conjure an image of strict steps that are designed to take the juice out of their life and come in the way of doing their job: Selling! That you don't need! You need SOPs as if people- Customers & Salespersons- matter! Intuitive & Simple! Because, as competitors catch up on products, it is the experience provided by engaged manpower that would ultimately differentiate you!
What do you get?
- Simplified SOPs that are Implementation-friendly and Seamless
- Train-the-Trainer for Dealership Training Managers
We will take a fresh look at your SOPs to simplify for implementation. Then roll out the changes in SOPs by training the Dealer Training Managers to take it ahead